Silvis girl waits days for the furnace fix – blaming guarantee contractor and company

Silvis girl waits days for the furnace fix – blaming guarantee contractor and company

SILVIS, Illinois – Silvis home owner, Katrina Pettit, claims she’s been looking forward to a Geneseo business in the future fix her furnace for months.

Pettit moved into her house four months ago. She knew when she purchased it there might be problem with all the furnace, which explains why she bought a property guarantee plan with United states Residence Shield. They agreement with JK Plumbing and Heating in Geneseo and after small interaction she feels kept alone.

Buying your very first house is meant become exciting, but also for Pettit it is been the opposite. She purchased her home understanding the 20-year-old furnace had beenn’t into the most useful of form.

Her to buy home warranty to save some money when she bought her home, her realtor advised.

Pettit bought a warranty plan with United states Home Shield and when her furnace stopped working an ago, ahs called jk plumbing and heating month.

“He arrived on October 1 st to confirm my furnace,” Pettit recalls.

She claims he didn’t fix the nagging problem the period and told Pettit he would devote a work purchase. Ever since then, Pettit happens to be starting to warm up her home with room heaters. The contractor is said by her arrived once more fourteen days later.

“He arrived, he had been right here for possibly fifteen minutes, and said that I required another part,” Pettit claims. “He would definitely cost the shop he’d be back fifteen minutes in which he never ever returned. We never heard from him since.”

Ronald Keegan, Pettit’s stepdad, was he encouraged her to own a home with her every step of the home buying experience and says.

“i’m her down,” Keegan comments, he’s more upset with how American Home Shield picks their contractors like I let. “They scrape the base of the barrel, that they demonstrably did in cases like this.”

Friday early morning, Pettit got some closing for a call with AHS as well as the specialist through JK Plumbing and Heating.

“How quickly can we get somebody here to there put the board?” the AHS agent asked the JK Plumbing and Heating worker.

“i shall have some body here at 2,” he responded.

Keegan doesn’t have confidence they’ll show.

“I’m 75% sure it won’t happen, just from what I’ve been reading – he’s been known because of it,” Keegan feedback.

Pettit claims a various specialist revealed up two hours later on than they initially stated. AHS states the contractors have actually repaired the furnace.

In a declaration to Information 8, AHS claims the specialist whom first stumbled on Pettit’s home attempted calling her yesterday to complete the repairs, but there was clearly no solution. Pettit states she never ever got that call. AHS also claims the contractor spent some time working using them before and has now reviews that are positive clients.

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